• Preserve original purchase invoice & box of the device for a minimum period of one year, from the date of subscription on RED Shield – Device Security.
  • Fill accurate details during registration.
  • Take reasonable precautions to protect your device against Theft and Burglary. Use and maintain it in accordance with the manufacturer’s instructions. If your device is equipped with the Mobile Tracker application, do make sure you activate the application and only then start using the device.
  • In case of claim, do declare/disclose all material facts about the incident of loss.
  • In case of claim, immediately call (not later than 48 hours from the date and time of incident) on our Helpline: - 022 28717171 to intimate about the loss and obtain your claim intimation number. You can also visit our website http://vf.dsspro.in
  • Take a printout of pre-printed claim form, declaration form & sign them. In case you wish to share any additional information, do mention it on a fresh sheet or utilize the space available within the claim form, but do not forget to counter sign.
  • In case of loss, immediately intimate the nearest police station within 48 hours from the time of theft/loss. Furbish acknowledged copy of the letter as submitted to the police by incorporating details of the insured device and lost SIM. To limit the risk of abuse, SIM services for the mobile no. used at the time of loss, should be barred within 48 hours from time of theft/loss. A written confirmation of the same from the service provider should be furbished.
  • In case of a repair estimate, do ensure part-wise bifurcation is provided from an “Authorised Service Centre”.
  • In case of a claim, do provide your 10 digit mobile number and correct email i.d., for all claim-related communication.
  • Do submit all claim-related documents / correspondence to claim administrator. All document/s or correspondence should reach claim administrator not later than 15 days. Ensure that claim form is complete in all respects & duly signed, failing which insurance company reserves their right to consider/reject the claimExtend all co – operation to claim administrator or their ancillary partner.
  • Follow escalation matrix for any assistance.


  • Do not misplace the original purchase invoice & box of the purchased device as they will be required for processing claim. Without the original purchase invoice your claim document will be treated as incomplete and your claim shall not be admitted
  • Do not provide any incorrect information at the time of registration.
  • Do not forget to read the terms and conditions mentioned in the handout/manual.
  • Do not let your mobile connection remain disconnected or let your device be with deactivate SIM card at any given time.
  • Do not leave your device unattended at any given time.
  • Do not change your documents at the time of submission of claim.
  • Do not let your device be used in any criminal or similar activity.
  • Do not make any incorrect or false statements pertaining to claim.
  • Do not panic or misbehave with the claim support team, as they are there to support and guide you towards the fulfilment of your claim.
  • Do not log multiple complaints; use your complaint number (reference number) for any further assistance.

Device Security Solutions - 2 Year Security Assurance (BSS - 1YSA)

Do’s and Don’ts for Mobile Handset Device Security Solutions

Do`s


  • Preserve the Original purchase invoice safely for a minimum period of two year, from the date of purchase.
  • Install the offline Apps purchased along with new handset, Device Security Solutions and register it with in 24 hours from the time of purchase & provide all the correct information related to your Handset & Tablet with voice call.
  • You should take reasonable precautions to protect your handset against Theft and Burglary, Use and maintain it in accordance with the manufacturer’s instructions. If your handset is equipped with the Mobile Tracker application, please make sure you activate the application and only then start using the handset.
  • In case of claim, declare/disclose all the material fact about the incident of loss.
  • In case of claim, call immediately (not later 48 hours) on CLAIM SUPPORT HELPLINE: - 022 39878787 to intimate about the loss and collect your claim intimation reference no.
  • In case of loss, please intimate immediately to nearest police station and furnish acknowledged copy of the letter as submitted to the police station by incorporating Insured Handset and loss SIM details. Simultaneously SIM services for the mobile no. used at the time of loss, need to be barred and written confirmation of the same from service provider to be furnished.
  • Intimation about the incident of loss to police authorities and SIM service provider need to be done not later than 48 hours from the date & time of loss.
  • Barring of SIM services from network service provider need to be done in view to limit the risk of abuse.
  • In case of a claim, provide your 10 digit mobile contact number which shall be used for all claim related communication purpose.
  • You are required to submit all claim related documents / correspondence to SF (Shotformats Digital Works PVT. LTD.) All these document/s or correspondence should reach SF not later than 15 days. At the time of claim intimation SF claim support team will guide you on your claim
  • Once the claim is approved, insurer shall arrange for settlement of approved amount by suitable mode.
  • Claim form should be complete in all respect & duly signed, failing which insurer may at the discretion proceed and provide suitable claim decision.
  • Do extend all co – operation to Service provider/SF or their ancillary partner.
  • Follow escalation matrix for any assistance.

DON’Ts


  • Do not misplace the Original Invoice of the purchased handset as it is the most important document for processing claim under the Program, without the original purchase invoice your claim document will be treated as incomplete and claim will not be admitted by insurance company.
  • Do not provide any incorrect information at the time of registration of App on your equipment, the information provided at the time of registration will be treated FULL & FINAL Information.
  • Do not forget to read the terms and condition mentioned in manual. For more information log on to www.Devicesecure.com
  • Do not let your mobile connection remain disconnected or let your handset be with deactivate SIM card at any given time.
  • Do not leave your handset unattended at any given time.
  • Do not let your handset be used in a criminal or similar activity.
  • Do not make any incorrect or false statement pertaining to the claim.
  • Do not panic or misbehave with claim support team member and co – operate with them as they are there to support and guide you towards your claim.
  • Do not log multiple complaints; use your complaint number (reference number) for any further assistance.
  • All claims will settle as per SLA so do not panic or take constant follow ups.
  • In case of handset change do not claim your old handset.
  • Do not misplace and documents related to your free insurance.

Do’s and Don’ts External Warranty (EW)

Do`s


  • Preserve the Original purchase invoice safely for a minimum period of 2 years, from the date of purchase
  • Do share all correct information related to devices and its users within 15 days from the date and time of Purchase
  • Use and maintain it in accordance with the manufacturer’s instructions
  • Declare/disclose all the material fact about the incident of loss.
  • To avail benefits under this offer, call us on 022 39878787 or Text CLAIM/CALL to 52040 OR email to service@Devicesecure.com or visit www.Devicesecure.com
  • You are required to submit all documents/correspondence to administrator or Device. All these document/s or correspondence should reach Device not later than 15 days. When you decide to avail benefit under this offer  our call centre support team will guide you completely and try to make a great experience for you.
  • Do fill all the document completely in all respect & duly signed, failing which Insurance Company reserves their rights and may at the discretion proceed and provide suitable decision.
  • Do extend all co – operation to administrator or their ancillary partner.
  • Please do read the terms and conditions mentioned in the manual and follow
  • Do preserve your device box and accessories

DON’Ts


  • Do not misplace the Original Invoice of the purchased handset as it is the most important document for proceeding service request under the Program, without the original purchase invoice your document will be treated as incomplete and we reserve the rights to terminate all the benefits under the service request made.
  • Do not make any incorrect or false statement during service request.
  • Do not panic or misbehave with support team member and co – operate with them as they are there to support and guide you towards your services request.
  • Do not log multiple complaints; use your complaint number (reference number) for all your communication with us.
  • Do not transfer the ownership of Device Security Solutions
  • Do not buy Device Security Solutions post 15 days, it will be considered as invalid
  • Do not repair your device without registering service request with Team Device & do follow the instructions
  • Do not get the repair done with unauthorized service centers

Device Security Solutions - 2 Year Security Assurance (BSS - 1YSA)

Do’s and Don’ts for Mobile Handset Device Security Solutions

Do`s


  • Preserve the Original purchase invoice safely for a minimum period of 1 year, from the date of purchase
  • Do share all correct information related to devices and its users within 300 days from the date and time of Purchase
  • Use and maintain it in accordance with the manufacturer’s instructions
  • Declare/disclose all the material fact about the incident of loss.
  • To avail benefits under this offer, call us on 022 39878787 or Text CLAIM/CALL to 52040 OR email to vfclaims@dsspro.in or visit http://vf.dsspro.in
  • You are required to submit all documents/correspondence to administrator or Device. All these document/s or correspondence should reach Device not later than 15 days. When you decide to avail benefit under this offer our call centre support team will guide you completely and try to make a great experience for you.
  • Do fill all the document completely in all respect & duly signed, failing which Insurance Company reserves their rights and may at the discretion proceed and provide suitable decision.
  • Do extend all co – operation to administrator or their ancillary partner.
  • Please do read the terms and conditions mentioned in the manual and follow
  • Do preserve your device box and accessories

DON’Ts


  • Do not misplace the Original Invoice of the purchased handset as it is the most important document for proceeding service request under the Program, without the original purchase invoice your document will be treated as incomplete and we reserve the rights to terminate all the benefits under the service request made.
  • Do not make any incorrect or false statement during service request.
  • Do not panic or misbehave with support team member and co – operate with them as they are there to support and guide you towards your services request.
  • Do not log multiple complaints; use your complaint number (reference number) for all your communication with us.
  • Do not transfer the ownership of Device Security Solutions
  • Do not buy Device Security Solutions post 300 days, it will be considered as invalid
  • Do not repair your device without registering service request with Team Device & do follow the instructions
  • Do not get the repair done with unauthorized service centers